Shipping policy

Shipping Policy

Thank you for shopping with Vayu Skincare. Below you will find information on how we process and ship your order.

Order Processing

Orders are processed within 1–2 business days of being placed (Monday to Friday, excluding UK bank holidays). You will receive a confirmation email once your order has been dispatched.

UK Shipping

We ship to all addresses within the United Kingdom.

  • Standard: Estimated delivery in 2–5 business days
  • Guaranteed Next Day by 1pm: Order must be placed before the daily cut-off time. Delivery by 1pm the next business day (Monday–Friday)

Shipping costs are calculated at checkout based on your order and chosen shipping method.

EU Shipping

We ship to all European Union member states. Orders are sent via Standard International shipping.

  • Standard International: Estimated delivery in 5–10 business days

Customers in the EU may be subject to import duties, taxes, or customs fees upon delivery. These charges are the responsibility of the recipient and are not collected by Vayu Skincare at checkout.

International Shipping

We ship internationally to the following countries: United Arab Emirates, Australia, Canada, Switzerland, Hong Kong, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, and the United States.

  • Standard International: Estimated delivery in 7–14 business days

International customers may be subject to import duties, taxes, or customs fees upon delivery. These charges are set by your local customs authority and are the responsibility of the recipient.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where applicable.

Delays

Delivery times are estimates and not guaranteed. Vayu Skincare is not responsible for delays caused by customs, carrier disruptions, or events outside our control.

Lost or Missing Parcels

If your order has not arrived within the expected timeframe, please contact us at info@vayuskincare.co.uk and we will investigate with the carrier on your behalf.

Contact Us

For any shipping enquiries, please reach out to us at info@vayuskincare.co.uk.