Refund Policy

At Vayu Skincare, we want you to love what you ordered. If you're not completely satisfied, please read our policy below.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, unopened, and in their original packaging. Due to hygiene reasons, we are unable to accept returns on opened or used skincare products unless they are faulty or not as described.

How to Request a Return

To start a return, please email us at info@vayuskincare.co.uk with your order number and reason for return. We will respond within 2–3 business days with return instructions.

Please do not send your items back without first contacting us — unauthorised returns may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If the return is approved, a refund will be processed to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable unless the return is due to our error or a faulty product.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us at info@vayuskincare.co.uk within 14 days of delivery. We will arrange a replacement or full refund at no cost to you, including any return postage.

Non-Returnable Items

• Opened or used skincare products (unless faulty)
• Gift cards
• Items marked as final sale

Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item (if eligible) and place a new order.

Your Statutory Rights

This policy does not affect your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Contact Us

If you have any questions about your return or refund, please contact us at info@vayuskincare.co.uk.